Ordering

Do I need an account to place an order?

No. You can place an order as a guest without creating an account.
However, creating an account allows you to:

• Enjoy faster checkout
• Track your order status
• View your order history
• Receive updates on new products and special promotions

What if I forgot my password?

Click “Lost password?” on the login page and follow the instructions to create a new password.

What if I entered the wrong email address?

Please contact our customer support team as soon as possible. We can update your email address, name, or shipping address, but once an order has been placed we may not be able to modify the order itself.

Are there currency exchange rates?

All transactions are processed in U.S. Dollars (USD).
If your credit card uses a different currency, the final amount may vary depending on the exchange rate applied by your card issuer.

What payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express

We do not accept personal checks, money orders, bank transfers, or cash on delivery.

Is my payment information secure?

Yes. All payments are processed through SSL-secured encryption technology to ensure your personal and payment information is protected.

Your credit card information is transmitted securely to our payment provider and is not stored on our servers.

Can I change or cancel my order?

Once an order is placed, our system begins processing it immediately.

• Orders may be canceled before they are packed or shipped.
• A 30% cancellation fee may apply to cover payment processing and administrative costs.
• Orders that have already been packed or shipped cannot be canceled.

If your order is eligible for cancellation, the refund will be issued to the original payment method.

How do I enter my shipping address?

Please enter your shipping information in English using standard characters to ensure accurate delivery.

Can I change my shipping address after placing an order?

Once an order has been processed or shipped, the shipping address cannot be changed.
Please ensure your shipping address is correct before completing your purchase.

Can I use multiple discount codes?

Discount codes and promotions cannot be combined unless explicitly stated.

What should I do if items are missing from my order?

If you believe items are missing from your order, please contact our support team immediately with your order number so we can assist you.

Shipping

When will my order be processed?

Orders are typically processed within 1–3 business days after payment confirmation.

Where will my order be shipped from?

Most orders are shipped from our U.S. warehouses.
Depending on product availability, some items may be shipped from our international fulfillment centers.

How long does shipping take?

Estimated delivery times:

• U.S. Warehouse: 5–10 business days
• International Warehouse: 7–15 business days

Delivery times may vary depending on inventory availability and delivery location.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

Tracking information usually becomes available within 24 hours after shipment.

What if I do not receive my tracking information?

If you have not received tracking information within 5 business days after placing your order, please contact our support team.

Returns & Refunds

What is your return policy?

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To request a return, please contact our customer support team and include:

• Your order number
• The reason for the return

Once your request is approved, we will provide return instructions.

What condition must returned items be in?

All returned items must be:

• Unused
• In original condition
• In original packaging

Certain items may be marked as final sale and are not eligible for return.

Who pays for return shipping?

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

What if my item is damaged, defective, or incorrect?

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging

Our team will review your case and provide a resolution as quickly as possible.

How long does the return process take?

Returns are typically processed within 14 business days after we receive the returned item.

You will receive an email confirmation once the return has been processed.

When will I receive my refund?

Refunds will be issued to your original payment method.

For credit or debit card payments, refunds typically appear within 7–10 business days, depending on your bank or card provider.

If you have not received your refund, please contact your bank or credit card provider for further assistance.